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FAQ

I did not receive a confirmation email after placing an order.

- Ensure you entered your email accurately. If your email address was spelled incorrectly at checkout, the confirmation email will not go through. Please contact us you have entered your email incorrectly.
- Every once in awhile this email goes to spam. Please check your spam folder.


I did not receive a tracking number for my order.

- Your order has not likely been shipped, yet. Our tracking notifications are sent as soon as your package leaves our door.
- Every once in awhile this email goes to spam. Please check your spam folder.
- If your order was edited multiple times, this may cause the shipping software to get confused and fail to send tracking. If this happened, please contact us directly to get your tracking information.


How can I buy a Shiny Orange Fox 36 with 170mm of travel, even though, according to Fox, the max travel is 160mm?

- Fox makes airshafts of various sizes and, with our mechanical experience, we can take the fork apart and change the travel by inserting a smaller, or larger, airshaft.
-We are only able to adjust the travel within the limits of the airshafts Fox makes. For example, the 2021 Shiny Orange Fox 36 in 27.5" with the Grip2 Damper only comes in 160mm of travel from Fox. With the various airsprings that Fox makes for that fork, we can change the fork to 130mm, 140mm, 150mm, 170mm, or 180mm.
-Changing the travel, within the limits of an airshaft, does not alter the warranty.


I wanted to ship that Shiny Orange Fox 36 with 170mm of travel to Canada, but it says "This Item can not be shipped outside of the USA" on the product page.

- Fox and Marzocchi do not allow shipping over international borders from any retailer. You will have to buy Fox and Marzocchi products from the country you live in.


What is the best coil spring weight for me and my bike?

- Check out this video here! We go into detail on how to choose the correct coil weight to match your weight (with bike gear on), your riding style, and your bike's geometry.
- This website, TFTuned, is a great resource for helping you find the right coil, as well.
- If you still have questions, please contact us directly and we will make sure you get the coil that is best for you.


I purchased an item in the last 30 days and it does not fit, and it is unused. How do I go about returning or exchanging it?

- We make this process quite easy! Follow this link, and it will take you to a page with detailed instructions on how to return the product to us for a refund or an exchange.


I returned an item, but I have not been refunded yet.

- Please be patient as refunds can take can take some time to process. If a debit card was used for the purchase, it may take up to a week.
- If 7 business days have passed and you have still not seen the refund back in your account, please contact us.


My question was not answered on this page.

- This FAQ is a work in progress. If you have a question we didn't answer here, please contact us directly.


What is your contact information?

- If you are fortunate enough to live in Bellingham, Washington, stop on by! We are an actual bike shop open Monday through Friday, 10am to 6pm PST at:

805 E North St.
Bellingham, WA 98225

- If you don't have the pleasure of living in Bellingham, shoot us an email:

info@thelostco.com

or, give us a call during business hours:

(360) 306-8827